Errors it removes
- Different answers to the same question
- Experts repeat themselves
- Information is hard to find
- Enquiries arrive without required data
08 · AI assistant
Digital AI Consultant
Answers customers or employees from an approved knowledge base and hands unusual questions to a person.
Expected outcome
Fast and consistent answers in every channel without invented promises or hidden decisions.
Architecture
How the assistant fits into the process
- 01
Website, messenger or internal portal
- 02
Approved knowledge base
- 03
Retrieval from sources (RAG)
- 04
Authority rules
- 05
Tools and forms
- 06
Human handoff and log
Application areas
Digital AI Consultant
Quick wins
- One channel
- One verified knowledge base
- Structured data collection before handoff
Where it works well
- Repeated questions
- Verified materials
- Clear authority boundary
Where it does not fit
- Answers without a source
- High-stakes individual expertise
- Hidden replacement of a specialist
We begin with one controlled scenario on real data.