Errors it removes
- Lead has no next action
- Manager forgot to follow up
- Database grows but does not perform
- Incomplete contact history
02 · AI assistant
Customer Reactivation Assistant
Finds forgotten contacts and overdue actions, builds a work queue and controls the next step.
Expected outcome
No customer disappears after first contact, while management sees the true state of the database.
Architecture
How the assistant fits into the process
- 01
CRM history
- 02
Priority rules
- 03
Message and call scenarios
- 04
Employee approval
- 05
Next action
- 06
Management report
Application areas
Customer Reactivation Assistant
Quick wins
- List of contacts without a next step
- Prioritised weekly queue
- One rule for recording outcomes
Where it works well
- Established CRM database
- Repeat sales
- Long sales cycle
Where it does not fit
- Contacts without communication consent
- No clear offer
- Unowned and chaotic CRM data
We begin with one controlled scenario on real data.